YOUR ADVANTAGE

Service Animal Policy:

At Smoke and Joe Cigar Lounge, we are committed to providing a safe, comfortable, and welcoming environment for all patrons. This policy explains our approach to service animals and why non-service animals are not permitted inside the lounge. It ensures compliance with the ADA, Arizona law, and Phoenix city ordinances while maintaining our premium lounge experience.

Service Animals at Smoke and Joe:

We welcome service animals as defined by the Americans with Disabilities Act (ADA). These are dogs—or, in rare cases, miniature horses—trained to perform specific tasks directly related to a person’s disability, such as guiding individuals who are blind, alerting those who are deaf, pulling a wheelchair, or retrieving items for people with mobility impairments.

Important: Emotional support, comfort, or therapy animals are not considered service animals under the ADA.

Rules for Service Animals:

Only ADA-recognized service animals are allowed inside the lounge.

Service animals cannot enter the humidor due to health, safety, and product integrity concerns. Our staff will assist by retrieving cigars or providing service outside the humidor.

Animals must be under the handler’s control at all times using a leash, harness, or tether unless these interfere with their work. Alternative effective control methods such as voice or signals are allowed.

To ensure compliance, staff may ask only two questions: Is the animal required because of a disability? What task has the animal been trained to perform? We will not ask about the disability itself or require documentation.

Non-Service Animals:

Non-service animals—including pets, therapy animals, emotional support animals, or comfort animals—are not permitted inside the lounge.

This policy helps prevent public nuisances and disruptions to a relaxing atmosphere, reduce health risks and allergen exposure in a cigar lounge environment, minimize safety hazards such as tripping or aggressive behavior, and limit potential liability for the business and other patrons.

These rules are supported by A.R.S. § 11-1024 (dogs must be leashed or confined in public spaces), A.R.S. § 13-2910 (dangerous animals), and Phoenix City Code §§ 8-3, 8-14, 23-2, and 23-8 (aggressive animals, nuisances, and public health risks).

Patio Exception:

Non-service animals may be allowed on the outdoor patio if they are leashed, under control, and not disruptive. Owners remain fully responsible for their animal’s behavior.

Ensuring Comfort and Safety for All Guests:

To maintain a premium, safe, and enjoyable lounge experience, service animals must be kept close to their handler to avoid accidents or disruptions, especially during busy periods. Animals should remain calm to preserve the ambient lounge environment, and they should stay in designated areas to avoid triggering allergies or fears in other patrons.

Our Commitment:

Smoke and Joe Cigar Lounge is dedicated to accessibility, safety, and a high-quality experience. Compliance with the ADA (28 C.F.R. § 36.104, § 36.208, § 36.302(c)), Arizona statutes, and Phoenix city codes ensures that all guests can enjoy a relaxing, uninterrupted visit.

If you have questions or special needs, please contact us before your visit. Our team is happy to assist in making your experience seamless.

Smoke well. Respect the room. Enjoy the experience.