CIGAR LOUNGE ANIMAL POLICY:

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At Smoke and Joe Cigar Lounge, we are committed to providing a safe, comfortable, and welcoming environment for all patrons. This policy explains our approach to service animals and why non-service animals are not permitted inside the lounge. It ensures compliance with the ADA, Arizona law, and Phoenix city ordinances while maintaining our premium lounge experience.

Service Animals at Smoke and Joe

We welcome service animals as defined by the Americans with Disabilities Act (ADA). These are dogs—or, in rare cases, miniature horses—trained to perform specific tasks directly related to a person’s disability, such as:

• Guiding individuals who are blind
• Alerting those who are deaf
• Pulling a wheelchair
• Retrieving items for mobility impairments

Important: Emotional support, comfort, or therapy animals are not considered service animals under the ADA.

Rules for Service Animals

Permitted Animals: Only ADA-recognized service animals are allowed inside the lounge.

Humidor Access: Service animals cannot enter the humidor due to health, safety, and product integrity concerns. Our staff will assist by retrieving cigars or providing service outside the humidor.

Behavior and Control: Animals must be under the handler’s control at all times using a leash, harness, or tether unless these interfere with their work. Alternative effective control methods (voice, signals) are allowed.

Verification: To ensure compliance, staff may ask only:

1. Is the animal required because of a disability?
2. What task has the animal been trained to perform?
   
   We will not ask about the disability itself or require documentation.

Non-Service Animals

Non-service animals—including pets, therapy, emotional support, or comfort animals—are not permitted inside the lounge.

Why:

• Prevent public nuisances and disruptions to a relaxing atmosphere
• Reduce health risks and allergen exposure in a cigar lounge environment
• Minimize safety hazards (tripping, aggressive behavior)
• Limit potential liability for the business and other patrons

Legal Support:

• A.R.S. § 11-1024 — Dogs must be leashed or confined in public spaces
• A.R.S. § 13-2910 — Addresses dangerous animals
• Phoenix City Code §§ 8-3, 8-14, 23-2, 23-8 — Covers aggressive animals, nuisances, and public health risks

Patio Exception: Non-service animals may be allowed on the outdoor patio if leashed, under control, and not disruptive. Owners are responsible for their animal’s behavior.

Ensuring Comfort and Safety for All Guests

To maintain a premium, safe, and enjoyable lounge experience:

• Space and Movement: Keep service animals close to avoid accidents or disruptions, especially during busy periods.
• Noise Sensitivity: Ensure service animals remain calm to preserve the ambient lounge environment.
• Respecting Personal Space: Keep animals in designated areas to avoid triggering allergies or fears in other patrons.

Our Commitment

Smoke and Joe Cigar Lounge is dedicated to accessibility, safety, and a high-quality experience. Compliance with the ADA (28 C.F.R. § 36.104, § 36.208, § 36.302(c)), Arizona statutes, and Phoenix city codes ensures that all guests enjoy a relaxing, uninterrupted visit.

If you have questions or special needs, please contact us before your visit. Our team is happy to assist in making your experience seamless.

Smoke well. Respect the room. Enjoy the experience.